HOP | Policies

REFUND & CANCELLATION POLICIES

At House of Pallikkara, we put a lot of passion, love, and dedication into creating every piece.
As a brand policy, we do not provide monetary refunds in cases of returns. The refund amount will be given to you as store credit with a validity of 1 year and can be used on any product listed for sale. It can only be used once and cannot be used in conjunction with any other offers.

REFUNDS

  • To initiate a return, you must send an email to houseofpallikkara@gmail.com within 48 hours of receiving the product, including the name and relevant images of the item mentioning the reason for return.
  • After we approve your return request, please ship the product(s) back to us with the original packaging within 5 days. The cost of shipping will have to be borne by you. The product(s) must be unused and in its original condition. If the product(s) is used/washed, damaged, or not in its original packaging, we won't be able to issue a refund amount in the form of store credit. Please use a reliable shipping service and also provide us with the tracking information.
  • The store credit issued as a refund amount will only be applicable for use if you do not apply any other offer code while placing a new order.

CANCELLATIONS

  • Cancellations will only be accepted before the order is shipped.
  • Please email the order cancellation requests to houseofpallikkara@gmail.com.
  • If an order is canceled before we ship, the amount will be refunded to you and this may take 1-5 working days to reflect in your account.

SHIPPING POLICY

We appreciate your visit and purchase at House of Pallikkara. Our Shipping Policy outlines the terms and conditions to ensure that we meet your delivery requirements. Kindly ensure that you provide accurate address and contact details during the booking process, as we cannot be held responsible for misdelivery due to incorrect information provided.

SHIPPING TIME

Your order will be shipped in 2-3 working days, and you can expect to receive your package within 5-7 working days on the whole. However, if unforeseeable circumstances such as strikes, vehicle malfunctions, severe weather conditions, or technical problems arise and cause unavoidable delays, please bear with us. We will keep you informed and deliver your product as soon as possible.

SHIPPING CHARGES

Shipping costs are separate from the garment prices for your order.

The regular shipping rates will be applied, and orders exceeding 2000/- will be exempt from shipping charges.

DEFECTIVE PRODUCTS

If your order has been delivered in a damaged condition, kindly get in touch with us promptly and share pictures so that we can process your claim. If we do not receive any complaint about the damage during shipping, we will assume that it was caused by the customer, and they will have to bear the cost of compensation. To ensure that you receive a replacement, please preserve the packaging materials and the damaged product as it is.

PAYMENT POLICY

  • The cost of the garment as well as shipping must be paid in advance before the delivery of the order.
  • We do not accept any cash transactions from customers.
  • Debit/credit cards, UPI IDs for instant payments, net banking from all Indian banks, and wallets are the accepted methods of payment.

PRIVACY POLICY

HOW WE USE YOUR INFORMATION

When you make a purchase from our online store, we gather the personal details you provide, including your name, address, and email address, as an integral part of the buying and selling procedure.

While you navigate through our online store, we collect your computer's internet protocol (IP) address, which enables us to gather data on your browser and operating system. This information helps us understand your preferences better. If you grant us consent, we may also send you emails regarding our store, new products, and other relevant updates.

CONSENT

How do we obtain your consent?

By providing us with personal information to fulfill a transaction, verify your credit card, place an order, arrange for delivery, or process a return, you implicitly grant us your consent to collect and utilize that information solely for the specified purpose.

In the event that we require your personal information for a secondary purpose, such as marketing, we will either directly seek your explicit consent or offer you the option to decline.

WITHDRAWING CONSENT

If you previously agreed to let us contact you or to the continued collection, use, or disclosure of your personal information, and you change your mind, you have the right to withdraw your consent at any time. To do so, please contact us at houseofpallikkara@gmail.com.

DISCLOSURE

In certain circumstances, we may be obligated to disclose your personal information as required by law or in the event of a violation of our Terms of Service.

PAYMENT

When processing payments, we utilize the services of Swift. Neither we nor Swift stores your card data on their servers. Your purchase transaction data is retained only for the duration necessary to complete the transaction. Once the transaction is finalized, your purchase information is not retained.

THIRD-PARTY SERVICES

The third-party providers we use will collect, use, and disclose your information to the extent necessary to perform the services they provide. However, some third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies regarding the information we need to provide for your purchase transactions. We recommend reading their privacy policies to understand how your personal information will be handled.

It's important to note that certain providers may be located in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction where the provider or its facilities are located. Once you leave our website or are redirected to a third-party site, this Privacy Policy and our website's Terms of Service no longer apply.

When you click on links on our website, you may be directed to other sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy statements.

SECURITY

We employ necessary measures and adhere to industry standards to safeguard your personal information from unauthorized loss, misuse, access, disclosure, alteration, or destruction.

COOKIES

Our website utilizes cookies to preserve your user session, ensuring a seamless browsing experience. Please note that these cookies are not employed for the purpose of personally identifying you across other websites.

AGE OF CONSENT

By accessing and using this website, you acknowledge and affirm that you meet the minimum age requirement specified by the laws of your state or province of residence. Alternatively, if you are of the age of majority in your state or province of residence, you confirm that you have granted us permission to allow any minor dependents under your care to utilize this website.

MODIFICATIONS TO OUR PRIVACY POLICY

Our privacy policy is subject to change, and we retain the right to update it at any time. Therefore, we recommend that you review it periodically. Revisions and clarifications will become effective immediately upon being published on our website. In the event of significant changes to this policy, we will provide a notification here, ensuring that you are informed about the data we collect, how we utilize it, and the circumstances under which we may disclose it, if applicable. If our business is acquired or merged with another company, your information may be transferred to the new owners to enable us to continue providing products to you.